/* ============================================================
   Assist&Go — Dawn Concierge design system
   Mobile-first · breakpoints: 768px (tablet) · 1080px (desktop)
   ============================================================ */
:root{
  --ink:#0C2830;
  --deep:#123A43;
  --lagoon:#178E9E;
  --lagoon-dk:#0F5B66;
  --lagoon-tint:#DFF0F1;
  --apricot:#F49E4C;
  --apricot-dk:#8A4A2E;
  --apricot-tint:#FBEBD8;
  --coral:#E4572E;
  --coral-dk:#B23A1B;
  --coral-tint:#FBE5DC;
  --cloud:#FFFFFF;
  --card:#FFFFFF;
  --sand:#EDF1F3;
  --mut:#5C7176;
  --line:#E7ECEE;
  --ok:#1AA37A;
  --journey:linear-gradient(90deg,#178E9E 0%,#6FB5A4 45%,#F49E4C 100%);
  --journey-v:linear-gradient(180deg,#178E9E 0%,#6FB5A4 45%,#F49E4C 100%);
  --r-lg:28px;--r-md:20px;--r-sm:14px;
  --shadow-card:0 1px 2px rgba(12,40,48,.04),0 10px 30px -12px rgba(12,40,48,.18);
  --shadow-float:0 18px 44px -16px rgba(12,40,48,.30);
  --font-d:'Gabarito',system-ui,sans-serif;
  --font-b:'Instrument Sans',system-ui,sans-serif;
  /* Motion system — strong custom curves (built-in CSS easings are too weak) */
  --ease-out:cubic-bezier(0.23,1,0.32,1);      /* enter/exit — snappy, responsive */
  --ease-in-out:cubic-bezier(0.77,0,0.175,1);  /* on-screen movement */
  --ease-drawer:cubic-bezier(0.32,0.72,0,1);   /* iOS-like sheets */
  --ease-spring:cubic-bezier(0.34,1.4,0.5,1);  /* subtle overshoot for delight */
  --t-press:140ms;--t-hover:220ms;--t-enter:460ms;
}
*{margin:0;padding:0;box-sizing:border-box}
html{scroll-behavior:smooth}
body{font-family:var(--font-b);background:var(--cloud);color:var(--ink);-webkit-font-smoothing:antialiased;min-height:100dvh}
img{display:block;max-width:100%}
button{font:inherit;border:0;background:none;cursor:pointer;color:inherit;text-align:left}
:focus-visible{outline:3px solid var(--lagoon);outline-offset:2px;border-radius:6px}

/* ---------- App shell ---------- */
.shell{min-height:100dvh;display:flex;flex-direction:column}
.main{flex:1;width:100%;max-width:680px;margin:0 auto;padding:18px 18px 110px;display:flex;flex-direction:column;gap:18px}
.screen{display:none;flex-direction:column;gap:18px}
.screen.active{display:flex}
@keyframes screenIn{from{opacity:0}to{opacity:1}}
/* Staggered entrance — direct children rise in sequence (~46ms apart).
   Fallback path only: skipped when View Transitions are driving the change (.has-vt). */
:root:not(.has-vt) .screen.active{animation:screenIn .4s var(--ease-out) both}
:root:not(.has-vt) .screen.active>*{animation:riseIn var(--t-enter) var(--ease-out) both}
:root:not(.has-vt) .screen.active>*:nth-child(1){animation-delay:20ms}
:root:not(.has-vt) .screen.active>*:nth-child(2){animation-delay:66ms}
:root:not(.has-vt) .screen.active>*:nth-child(3){animation-delay:112ms}
:root:not(.has-vt) .screen.active>*:nth-child(4){animation-delay:158ms}
:root:not(.has-vt) .screen.active>*:nth-child(5){animation-delay:204ms}
:root:not(.has-vt) .screen.active>*:nth-child(6){animation-delay:250ms}
:root:not(.has-vt) .screen.active>*:nth-child(n+7){animation-delay:290ms}
@keyframes riseIn{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}

/* View Transitions — outgoing screen fades out, incoming crossfades + gently rises */
::view-transition-old(root),::view-transition-new(root){animation-duration:.34s;animation-timing-function:var(--ease-out);mix-blend-mode:normal}
::view-transition-old(root){animation-name:vtOut}
::view-transition-new(root){animation-name:vtIn}
@keyframes vtOut{to{opacity:0}}
@keyframes vtIn{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}

/* ---------- Sidebar (desktop) / hidden on mobile ---------- */
.sidebar{display:none}

/* ---------- Bottom nav (mobile) ---------- */
.bottomnav{position:fixed;left:14px;right:14px;bottom:14px;height:68px;background:rgba(12,40,48,.94);backdrop-filter:blur(14px);border-radius:24px;display:flex;align-items:center;justify-content:space-around;padding:0 6px;box-shadow:var(--shadow-float);z-index:50}
.bn-item{display:flex;flex-direction:column;align-items:center;gap:3px;color:#8FB0B4;font-size:10px;font-weight:600;letter-spacing:.02em;padding:8px 10px;border-radius:14px;transition:color var(--t-hover) var(--ease-out),transform var(--t-press) var(--ease-out)}
.bn-item:active{transform:scale(.9)}
.bn-item svg{transition:transform var(--t-hover) var(--ease-spring)}
.bn-item.on{color:#fff}
.bn-item.on svg{transform:translateY(-1px) scale(1.06)}
.bn-item .dot{width:4px;height:4px;border-radius:50%;background:transparent;transition:transform var(--t-hover) var(--ease-spring),background var(--t-hover) var(--ease-out);transform:scale(0)}
.bn-item.on .dot{background:var(--apricot);transform:scale(1)}

/* ---------- SOS floating ---------- */
.sos{position:fixed;right:18px;bottom:98px;width:58px;height:58px;border-radius:20px;background:var(--coral);display:grid;place-items:center;box-shadow:0 12px 28px -6px rgba(228,87,46,.55);z-index:60;transition:transform var(--t-press) var(--ease-out)}
.sos:active{transform:scale(.92)}
.sos::before{content:"";position:absolute;inset:-6px;border-radius:25px;border:2px solid rgba(228,87,46,.35);animation:pulse 2.2s ease-out infinite}
@keyframes pulse{0%{transform:scale(.9);opacity:1}100%{transform:scale(1.25);opacity:0}}

/* ---------- Common atoms ---------- */
.sec-lab{font-size:11.5px;letter-spacing:.12em;text-transform:uppercase;font-weight:700;color:var(--mut)}
.qi{border-radius:15px;display:grid;place-items:center;flex-shrink:0}
.qi.t1{background:var(--lagoon-tint);color:var(--lagoon-dk)}
.qi.t2{background:var(--apricot-tint);color:var(--apricot-dk)}
.qi.t3{background:var(--coral-tint);color:var(--coral-dk)}
.cta{display:flex;align-items:center;justify-content:center;gap:10px;width:100%;background:var(--apricot);border-radius:18px;padding:16px;font-family:var(--font-d);font-weight:700;font-size:15.5px;color:#3C2100;box-shadow:0 10px 24px -8px rgba(244,158,76,.55);transition:transform var(--t-press) var(--ease-out),box-shadow var(--t-hover) var(--ease-out)}
.cta:active{transform:scale(.97)}
@media(hover:hover) and (pointer:fine){.cta:hover{box-shadow:0 14px 30px -8px rgba(244,158,76,.65)}}
.cta.ghost{background:var(--card);border:1px solid var(--line);color:var(--ink);box-shadow:none;font-weight:600;font-size:14px;padding:13px}
.photo{position:relative;overflow:hidden;background:linear-gradient(135deg,#178E9E,#0C2830)}
.photo img{width:100%;height:100%;object-fit:cover;position:absolute;inset:0}
.photo .veil{position:absolute;inset:0;background:linear-gradient(180deg,rgba(12,40,48,.05) 30%,rgba(12,40,48,.78) 100%)}

/* ---------- Header / greeting ---------- */
.greet{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding-top:6px}
.greet h1{font-family:var(--font-d);font-weight:800;font-size:clamp(24px,6vw,30px);letter-spacing:-.5px;line-height:1.08}
.greet .sub{font-size:13px;color:var(--mut);margin-top:5px;display:flex;align-items:center;gap:6px}
.avatar{width:44px;height:44px;border-radius:16px;background:linear-gradient(135deg,#F49E4C,#178E9E);display:grid;place-items:center;color:#fff;font-family:var(--font-d);font-weight:700;font-size:16px;flex-shrink:0}
.coverage{display:flex;align-items:center;gap:10px;background:var(--lagoon-tint);border:1px solid #C8E4E6;border-radius:var(--r-sm);padding:11px 14px;font-size:12.5px;font-weight:600;color:var(--lagoon-dk)}
.coverage .cdot{width:8px;height:8px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 4px rgba(26,163,122,.18);flex-shrink:0}
.coverage .tag{margin-left:auto;font-weight:500;color:#4A7B82;white-space:nowrap}

/* ---------- Location alert banner ("boomba") ---------- */
.alertbar{display:flex;align-items:center;gap:12px;width:100%;background:linear-gradient(100deg,var(--coral),#C7431F);color:#fff;border-radius:var(--r-sm);padding:12px 14px;box-shadow:0 12px 26px -10px rgba(228,87,46,.55);position:relative;overflow:hidden;transition:transform var(--t-press) var(--ease-out),box-shadow var(--t-hover) var(--ease-out)}
.alertbar::before{content:"";position:absolute;inset:0;background:linear-gradient(100deg,transparent 20%,rgba(255,255,255,.22),transparent 80%);transform:translateX(-120%);animation:sheen 4s var(--ease-in-out) infinite}
@keyframes sheen{0%{transform:translateX(-120%)}55%,100%{transform:translateX(120%)}}
.alertbar:active{transform:scale(.99)}
@media(hover:hover) and (pointer:fine){.alertbar:hover{box-shadow:0 16px 30px -10px rgba(228,87,46,.62)}}
.alertbar .ab-ic{width:38px;height:38px;border-radius:12px;background:rgba(255,255,255,.2);display:grid;place-items:center;flex-shrink:0}
.alertbar .ab-txt{display:flex;flex-direction:column;min-width:0;text-align:left}
.alertbar .ab-txt b{font-family:var(--font-d);font-weight:700;font-size:14px;line-height:1.25}
.alertbar .ab-txt span{font-size:12px;color:rgba(255,255,255,.88);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.alertbar .ab-arr{margin-left:auto;font-size:20px;opacity:.85;flex-shrink:0}

/* ---------- Location + weather hero (image/gradient adapt to time & conditions) ---------- */
.lochero{position:relative;overflow:hidden;border-radius:var(--r-lg);min-height:154px;display:flex;align-items:flex-end;box-shadow:var(--shadow-card);background:var(--journey)}
.lochero img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;opacity:.52}
.lh-veil{position:absolute;inset:0;background:linear-gradient(180deg,rgba(0,0,0,.04) 18%,rgba(0,0,0,.44) 100%)}
.lh-inner{position:relative;z-index:2;width:100%;padding:16px 18px;color:#fff}
.lh-top{display:flex;justify-content:space-between;align-items:center;font-size:12.5px;font-weight:600}
.lh-place{display:flex;align-items:center;gap:6px}
.lh-clock{display:flex;align-items:center;gap:7px;background:rgba(0,0,0,.26);backdrop-filter:blur(6px);padding:5px 10px 5px 9px;border-radius:100px;font-variant-numeric:tabular-nums}
.lh-live{width:7px;height:7px;border-radius:50%;background:#5EE0A0;box-shadow:0 0 0 3px rgba(94,224,160,.25);animation:livePulse 2s var(--ease-in-out) infinite}
@keyframes livePulse{0%,100%{opacity:1}50%{opacity:.35}}
.lh-main{display:flex;align-items:center;gap:13px;margin-top:20px}
.lh-ico{flex-shrink:0;filter:drop-shadow(0 2px 6px rgba(0,0,0,.28))}
.lh-temp{font-family:var(--font-d);font-weight:800;font-size:42px;letter-spacing:-1.5px;line-height:.9}
.lh-meta{display:flex;flex-direction:column;gap:2px}
.lh-meta b{font-family:var(--font-d);font-weight:700;font-size:15.5px}
.lh-meta span{font-size:12px;color:rgba(255,255,255,.85)}

/* ---------- Concierge ---------- */
.concierge{background:var(--ink);border-radius:var(--r-lg);padding:18px 18px 16px;color:#fff;position:relative;overflow:hidden}
.concierge::before{content:"";position:absolute;inset:0 0 auto 0;height:3px;background:linear-gradient(90deg,#178E9E 0%,#6FB5A4 30%,#F49E4C 55%,#6FB5A4 80%,#178E9E 100%);background-size:220% 100%;animation:journeyPan 9s linear infinite}
@keyframes journeyPan{from{background-position:0% 0}to{background-position:-220% 0}}
.concierge .q{font-family:var(--font-d);font-weight:700;font-size:21px;letter-spacing:-.3px}
.concierge .hint{font-size:12.5px;color:#9FBCC0;margin-top:3px}
.concierge .input{margin-top:14px;background:rgba(255,255,255,.09);border:1px solid rgba(255,255,255,.14);border-radius:16px;padding:6px 6px 6px 14px;display:flex;align-items:center;gap:10px;transition:border-color var(--t-hover) var(--ease-out),background var(--t-hover) var(--ease-out),box-shadow var(--t-hover) var(--ease-out)}
.concierge .input:focus-within{border-color:var(--apricot);background:rgba(255,255,255,.14);box-shadow:0 0 0 4px rgba(244,158,76,.16)}
.concierge input{flex:1;background:none;border:0;color:#EAF3F4;font:inherit;font-size:14px;min-width:0}
.concierge input::placeholder{color:#8FB0B4}
.concierge .send{width:40px;height:40px;border-radius:13px;background:var(--apricot);display:grid;place-items:center;color:#3C2100;flex-shrink:0;transition:transform var(--t-press) var(--ease-out)}
.concierge .send:active{transform:scale(.9)}
@media(hover:hover) and (pointer:fine){.concierge .send:hover{transform:scale(1.06)}}

/* ---------- Hero service cards ---------- */
.svc-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.svc{border-radius:var(--r-md);height:190px;box-shadow:var(--shadow-card);width:100%;color:#fff;position:relative;overflow:hidden;transition:transform var(--t-hover) var(--ease-out),box-shadow var(--t-hover) var(--ease-out)}
.svc img{transition:transform .6s var(--ease-out)}
.svc:active{transform:scale(.985)}
@media(hover:hover) and (pointer:fine){
  .svc:hover{transform:translateY(-4px);box-shadow:var(--shadow-float)}
  .svc:hover img{transform:scale(1.06)}
}
.svc.wide{grid-column:1/-1;height:150px}
.svc .lab{position:absolute;left:14px;right:12px;bottom:12px;z-index:2}
.svc .lab b{font-family:var(--font-d);font-weight:700;font-size:16.5px;display:block;letter-spacing:-.2px}
.svc .lab span{font-size:11.5px;opacity:.9}
.svc .badge{position:absolute;top:12px;left:12px;width:40px;height:40px;border-radius:14px;background:rgba(255,255,255,.94);display:grid;place-items:center;box-shadow:0 4px 12px rgba(0,0,0,.18);z-index:2}

/* ---------- Active case card ---------- */
.case-card{background:var(--card);border:1px solid var(--line);border-radius:var(--r-md);padding:16px;box-shadow:var(--shadow-card);width:100%;transition:transform var(--t-press) var(--ease-out),box-shadow var(--t-hover) var(--ease-out)}
.case-card:active{transform:scale(.99)}
@media(hover:hover) and (pointer:fine){.case-card:hover{box-shadow:var(--shadow-float)}}
.case-card .row{display:flex;align-items:center;gap:12px}
.case-card .qi{width:46px;height:46px}
.case-card b{font-family:var(--font-d);font-weight:700;font-size:15px;display:block}
.case-card .st{font-size:12px;color:var(--mut);margin-top:1px}
.case-card .go{margin-left:auto;font-size:12.5px;font-weight:700;color:var(--lagoon);white-space:nowrap}
.progress{display:block;margin-top:14px;height:6px;border-radius:6px;background:var(--sand);overflow:hidden}
.progress i{display:block;height:6px;width:62%;border-radius:6px;background:var(--journey);transform-origin:left;animation:growX .85s var(--ease-out) .18s both}
@keyframes growX{from{transform:scaleX(0)}to{transform:scaleX(1)}}
.case-card .eta{display:flex;justify-content:space-between;font-size:11.5px;color:var(--mut);margin-top:8px}
.case-card .eta b{display:inline;font-size:11.5px;color:var(--ink)}

/* ---------- Quick actions ---------- */
.qa-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.qa{background:var(--card);border:1px solid var(--line);border-radius:var(--r-md);padding:15px 8px 13px;display:flex;flex-direction:column;align-items:center;gap:9px;text-align:center;transition:transform var(--t-press) var(--ease-out),box-shadow var(--t-hover) var(--ease-out)}
.qa:active{transform:scale(.96)}
.qa .qi,.chip .qi{transition:transform var(--t-hover) var(--ease-spring)}
@media(hover:hover) and (pointer:fine){
  .qa:hover{transform:translateY(-3px);box-shadow:var(--shadow-card)}
  .qa:hover .qi{transform:scale(1.08)}
}
.qa .qi{width:46px;height:46px}
.qa span{font-size:11.5px;font-weight:600;color:#31494E;line-height:1.25}

/* ---------- Triage ---------- */
.tri-head .kicker{font-size:12px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--lagoon)}
.tri-head h1{font-family:var(--font-d);font-weight:800;font-size:clamp(30px,8vw,40px);letter-spacing:-.7px;line-height:1.05;margin-top:6px}
.tri-head p{font-size:14px;color:var(--mut);margin-top:10px;line-height:1.55;max-width:46ch}
.chips{display:flex;flex-direction:column;gap:10px}
.chip{display:flex;align-items:center;gap:13px;background:var(--card);border:2px solid var(--line);border-radius:18px;padding:13px 14px;width:100%;transition:border-color var(--t-hover) var(--ease-out),box-shadow var(--t-hover) var(--ease-out),transform var(--t-press) var(--ease-out)}
.chip:active{transform:scale(.98)}
@media(hover:hover) and (pointer:fine){
  .chip:hover{border-color:#BFD8DA;box-shadow:var(--shadow-card)}
  .chip:hover .arr{transform:translateX(3px)}
  .chip:hover .qi{transform:scale(1.08)}
}
.chip .qi{width:44px;height:44px}
.chip b{font-size:15px;font-family:var(--font-d);font-weight:700;display:block}
.chip span{font-size:12px;color:var(--mut)}
.chip .arr{margin-left:auto;color:#B9C6C4;font-size:18px;transition:transform var(--t-hover) var(--ease-out)}
.chip[aria-pressed="true"]{border-color:var(--lagoon);box-shadow:var(--shadow-card)}
.chip[aria-pressed="true"] .arr{color:var(--lagoon)}
.ai-reply{background:var(--ink);color:#fff;border-radius:var(--r-md) var(--r-md) var(--r-md) 6px;padding:15px 17px;font-size:14px;line-height:1.6;position:relative;overflow:hidden}
.ai-reply::before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--journey-v)}
.ai-reply b{color:#FFD9AC}
/* AI reply arrives: rise + unblur (blur masks the state swap so it reads as one motion) */
#ai-reply:not(.hidden){animation:replyIn .5s var(--ease-out) both}
@keyframes replyIn{from{opacity:0;transform:translateY(10px) scale(.98);filter:blur(6px)}to{opacity:1;transform:none;filter:blur(0)}}
#ai-typing:not(.hidden){animation:replyIn .35s var(--ease-out) both}
#triage-cta:not(.hidden){animation:riseIn .45s var(--ease-out) .06s both}
#triage-alt:not(.hidden){animation:riseIn .45s var(--ease-out) .13s both}
.hidden{display:none!important}
.typing{display:inline-flex;gap:4px;padding:4px 0}
.typing i{width:6px;height:6px;border-radius:50%;background:#8FB0B4;animation:blink 1.2s infinite}
.typing i:nth-child(2){animation-delay:.2s}.typing i:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.25}40%{opacity:1}}

/* ---------- Case journey ---------- */
.case-hero{border-radius:var(--r-lg);color:#fff;position:relative;overflow:hidden;min-height:190px;display:flex;align-items:flex-end;box-shadow:var(--shadow-card)}
.case-hero .inner{position:relative;z-index:2;padding:18px}
.case-hero .cid{font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:#CBE4E7;font-weight:700}
.case-hero h1{font-family:var(--font-d);font-weight:800;font-size:24px;margin-top:5px;letter-spacing:-.4px}
.case-hero .who{display:flex;align-items:center;gap:10px;margin-top:10px;font-size:12.5px;color:#D8E9EB}
.case-hero .face{width:32px;height:32px;border-radius:12px;overflow:hidden;flex-shrink:0;background:#F49E4C}
.case-hero .face img{width:100%;height:100%;object-fit:cover}
.timeline{position:relative;padding-left:30px;display:flex;flex-direction:column;gap:14px}
.timeline::before{content:"";position:absolute;left:10px;top:8px;bottom:24px;width:3px;border-radius:3px;background:var(--journey-v)}
.tstep{position:relative;background:var(--card);border:1px solid var(--line);border-radius:var(--r-md);padding:14px 15px}
.tstep .node{position:absolute;left:-27px;top:16px;width:17px;height:17px;border-radius:50%;background:var(--card);border:3px solid var(--lagoon)}
.tstep.done .node{background:var(--lagoon)}
.tstep.now{box-shadow:var(--shadow-card);border-color:#F1D3AE}
.tstep.now .node{border-color:var(--apricot);box-shadow:0 0 0 5px rgba(244,158,76,.22);animation:nowPulse 2.6s var(--ease-in-out) infinite}
@keyframes nowPulse{0%,100%{box-shadow:0 0 0 5px rgba(244,158,76,.22)}50%{box-shadow:0 0 0 9px rgba(244,158,76,.08)}}
.tstep.future{opacity:.55;background:transparent;border-style:dashed}
.tstep b{font-family:var(--font-d);font-weight:700;font-size:14.5px;display:block}
.tstep .tm{font-size:11px;color:var(--mut);letter-spacing:.03em;margin-top:1px}
.tstep p{font-size:13px;color:var(--mut);margin-top:6px;line-height:1.55}
.tstep .act{display:inline-flex;margin-top:10px;background:var(--lagoon-tint);color:var(--lagoon-dk);font-size:12px;font-weight:700;padding:8px 14px;border-radius:100px;gap:6px;align-items:center}

/* messages panel */
.msgs{display:flex;flex-direction:column;gap:10px}
.bubble{max-width:85%;padding:11px 14px;border-radius:16px;font-size:13.5px;line-height:1.5;animation:bubbleIn .42s var(--ease-out) both}
@keyframes bubbleIn{from{opacity:0;transform:translateY(9px) scale(.97)}to{opacity:1;transform:none}}
.bubble.them{background:var(--card);border:1px solid var(--line);border-bottom-left-radius:5px;align-self:flex-start}
.bubble.me{background:var(--lagoon);color:#fff;border-bottom-right-radius:5px;align-self:flex-end}
.bubble .b-tm{display:block;font-size:10.5px;opacity:.6;margin-top:4px}

/* ---------- Emergency ---------- */
#screen-emergency{border-radius:var(--r-lg)}
body.emg-mode{background:#1A0E0A}
body.emg-mode .bottomnav,body.emg-mode .sos{display:none}
.emg-head{text-align:center;padding-top:16px;color:#fff}
.emg-head .ring{width:96px;height:96px;margin:6px auto 0;border-radius:34px;background:var(--coral);display:grid;place-items:center;box-shadow:0 0 0 14px rgba(228,87,46,.16),0 0 0 30px rgba(228,87,46,.07)}
.emg-head h1{font-family:var(--font-d);font-weight:800;font-size:30px;margin-top:18px;letter-spacing:-.4px}
.emg-head p{font-size:13.5px;color:#E8B7A4;margin-top:6px}
.emg-list{display:flex;flex-direction:column;gap:11px;margin-top:6px}
.emg-btn{display:flex;align-items:center;gap:14px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.12);border-radius:20px;padding:16px;color:#fff;width:100%;transition:transform var(--t-press) var(--ease-out),background var(--t-hover) var(--ease-out)}
.emg-btn:active{transform:scale(.98)}
@media(hover:hover) and (pointer:fine){.emg-btn:hover{background:rgba(255,255,255,.1)}.emg-btn.main:hover{filter:brightness(1.06)}}
.emg-btn .qi{width:48px;height:48px;border-radius:16px;background:rgba(228,87,46,.22);color:#FF9C78}
.emg-btn b{font-family:var(--font-d);font-weight:700;font-size:16px;display:block}
.emg-btn span{font-size:12px;color:#D9A791}
.emg-btn.main{background:var(--coral);border-color:var(--coral);box-shadow:0 14px 30px -8px rgba(228,87,46,.6)}
.emg-btn.main span{color:#FFD9C9}
.emg-btn.main .qi{background:rgba(255,255,255,.2);color:#fff}
.gps{display:flex;align-items:center;gap:10px;justify-content:center;color:#E8B7A4;font-size:12.5px;margin-top:4px}
.gps .pdot{width:8px;height:8px;border-radius:50%;background:#5EE0A0;box-shadow:0 0 0 4px rgba(94,224,160,.18)}
.emg-exit{align-self:center;color:#C8907B;font-size:13px;font-weight:600;text-decoration:underline;margin-top:6px}

/* ---------- Benefits ---------- */
.pass{border-radius:var(--r-lg);background:var(--deep);color:#fff;padding:20px;position:relative;overflow:hidden;box-shadow:var(--shadow-card)}
.pass::after{content:"";position:absolute;right:-50px;top:-50px;width:190px;height:190px;border-radius:50%;background:radial-gradient(circle,rgba(244,158,76,.4),transparent 70%)}
.pass .p-top{display:flex;justify-content:space-between;align-items:center}
.pass .p-brand{font-family:var(--font-d);font-weight:800;font-size:17px}
.pass .p-chip{font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;background:rgba(255,255,255,.14);padding:6px 11px;border-radius:100px;font-weight:700}
.pass .p-name{margin-top:26px;font-family:var(--font-d);font-weight:700;font-size:20px}
.pass .p-num{font-size:12.5px;color:#AFCVD1;color:#AFCDD1;letter-spacing:.14em;margin-top:3px}
.pass .p-foot{display:flex;justify-content:space-between;margin-top:18px;font-size:11px;color:#9FC4C9}
.ben-list{display:grid;gap:10px}
.ben{display:flex;align-items:center;gap:13px;background:var(--card);border:1px solid var(--line);border-radius:18px;padding:13px 14px}
.ben .qi{width:44px;height:44px}
.ben b{font-size:14.5px;font-family:var(--font-d);font-weight:700;display:block}
.ben span{font-size:12px;color:var(--mut)}
.ben .ok{margin-left:auto;font-size:11px;font-weight:700;color:var(--ok);background:#E2F4EC;padding:5px 11px;border-radius:100px;white-space:nowrap}
/* right-side value / link / chevron for info rows */
.ben .go{margin-left:auto;font-size:12.5px;font-weight:700;color:var(--lagoon);white-space:nowrap}
.ben .val{margin-left:auto;font-size:13px;font-weight:600;color:var(--ink);white-space:nowrap}
.ben .val.on{color:var(--ok)}
.ben .arr{margin-left:auto;font-size:18px;color:#B9C6C4}
.ben .ini{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;font-family:var(--font-d);font-weight:700;font-size:14px;color:#fff}
.ben.out b{color:var(--coral)}
.ben.out .qi{background:var(--coral-tint);color:var(--coral-dk)}

/* ---------- Benefits: coverage at a glance + rows ---------- */
.stat-row{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--r-md);padding:14px 13px;box-shadow:var(--shadow-card)}
.stat b{display:block;font-family:var(--font-d);font-weight:800;font-size:23px;letter-spacing:-.5px;color:var(--ink);line-height:1}
.stat b.okc{color:var(--ok)}
.stat span{font-size:11.5px;color:var(--mut);margin-top:5px;display:block;line-height:1.25}
.cov-list{display:flex;flex-direction:column;gap:10px}
.covr{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:14px 15px;box-shadow:var(--shadow-card)}
.cov-top{display:flex;align-items:center;gap:12px}
.covr .qi{width:38px;height:38px}
.cov-name{font-family:var(--font-d);font-weight:700;font-size:14.5px;flex:1;min-width:0;letter-spacing:-.1px}
.cov-amt{font-family:var(--font-d);font-weight:800;font-size:16px;color:var(--ink);white-space:nowrap;letter-spacing:-.3px}
.cov-amt.free{color:var(--ok)}
.cov-desc{font-size:12.5px;color:var(--mut);line-height:1.5;margin-top:9px;padding-left:50px}
.cov-use{margin-top:11px;padding-left:50px}
.cov-use .bar{height:6px;border-radius:6px;background:var(--sand);overflow:hidden}
.cov-use .bar i{display:block;height:6px;border-radius:6px;background:var(--journey)}
.cov-use .lab{display:flex;justify-content:space-between;font-size:11px;color:var(--mut);margin-top:6px}
.cov-note{display:flex;align-items:center;gap:10px;font-size:12.5px;color:var(--lagoon-dk);background:var(--lagoon-tint);border:1px solid #C8E4E6;border-radius:var(--r-sm);padding:12px 14px;line-height:1.4}

/* ---------- Profile ---------- */
.prof-hero{display:flex;align-items:center;gap:15px;background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);padding:18px;box-shadow:var(--shadow-card)}
.prof-hero .avatar{width:62px;height:62px;border-radius:22px;font-size:23px;flex-shrink:0}
.ph-txt{min-width:0}
.ph-txt>b{font-family:var(--font-d);font-weight:800;font-size:20px;letter-spacing:-.3px;display:block}
.ph-sub{font-size:12px;color:var(--mut);margin-top:3px;overflow:hidden;text-overflow:ellipsis}
.ph-chips{display:flex;gap:6px;margin-top:9px;flex-wrap:wrap}
.ph-chip{font-size:10.5px;font-weight:700;letter-spacing:.02em;background:var(--lagoon-tint);color:var(--lagoon-dk);padding:5px 10px;border-radius:100px}
.med-card{background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);padding:16px;box-shadow:var(--shadow-card);position:relative;overflow:hidden}
.med-card::before{content:"";position:absolute;inset:0 0 auto 0;height:3px;background:var(--journey)}
.med-head{display:flex;align-items:center;gap:12px}
.med-head .qi{width:44px;height:44px}
.med-head b{font-family:var(--font-d);font-weight:700;font-size:15px;display:block}
.med-head span{font-size:12px;color:var(--mut)}
.med-grid{display:grid;grid-template-columns:1fr 1fr;gap:1px;margin-top:14px;background:var(--line);border:1px solid var(--line);border-radius:14px;overflow:hidden}
.med-f{background:var(--card);padding:11px 13px}
.med-f span{font-size:11px;color:var(--mut);display:block;letter-spacing:.02em}
.med-f b{font-family:var(--font-d);font-weight:700;font-size:14px;margin-top:3px;display:block;color:var(--ink)}

/* ---------- Screen top bar (inner screens) ---------- */
.topbar{display:flex;align-items:center;gap:12px}
.back{width:40px;height:40px;border-radius:14px;background:var(--card);border:1px solid var(--line);display:grid;place-items:center;flex-shrink:0;transition:transform var(--t-press) var(--ease-out),background var(--t-hover) var(--ease-out)}
.back:active{transform:scale(.9)}
.back svg{transition:transform var(--t-hover) var(--ease-out)}
@media(hover:hover) and (pointer:fine){.back:hover{background:var(--lagoon-tint)}.back:hover svg{transform:translateX(-2px)}}
.topbar h2{font-family:var(--font-d);font-weight:700;font-size:18px;letter-spacing:-.2px}

/* ============================================================
   TABLET ≥768px
   ============================================================ */
@media(min-width:768px){
  .main{max-width:760px;padding:28px 28px 120px}
  .qa-grid{grid-template-columns:repeat(6,1fr)}
  .svc-row{grid-template-columns:repeat(3,1fr)}
  .svc,.svc.wide{grid-column:auto;height:210px}
}

/* ============================================================
   DESKTOP ≥1080px — sidebar app layout
   ============================================================ */
@media(min-width:1080px){
  .shell{flex-direction:row}
  .bottomnav{display:none}
  .sidebar{display:flex;flex-direction:column;gap:6px;width:260px;flex-shrink:0;position:sticky;top:0;height:100dvh;padding:28px 18px;background:var(--ink);color:#fff}
  .sb-brand{display:flex;align-items:center;gap:12px;padding:6px 12px 26px}
  .sb-brand .mark{width:44px;height:44px;border-radius:14px;background:#fff;display:grid;place-items:center;box-shadow:0 6px 16px -6px rgba(0,0,0,.35)}
  .sb-brand b{font-family:var(--font-d);font-weight:800;font-size:19px}
  .sb-brand b span{color:var(--lagoon)}
  .sb-item{display:flex;align-items:center;gap:13px;padding:13px 14px;border-radius:15px;color:#8FB0B4;font-weight:600;font-size:14px;width:100%;transition:background var(--t-hover) var(--ease-out),color var(--t-hover) var(--ease-out),transform var(--t-press) var(--ease-out)}
  .sb-item:active{transform:scale(.98)}
  .sb-item:hover{background:rgba(255,255,255,.06);color:#fff}
  .sb-sos{transition:transform var(--t-press) var(--ease-out),box-shadow var(--t-hover) var(--ease-out)}
  .sb-sos:active{transform:scale(.98)}
  .sb-sos:hover{box-shadow:0 16px 32px -8px rgba(228,87,46,.6)}
  .sb-item.on{background:rgba(255,255,255,.1);color:#fff;position:relative}
  .sb-item.on::before{content:"";position:absolute;left:0;top:12px;bottom:12px;width:3px;border-radius:3px;background:var(--journey-v)}
  .sb-spacer{flex:1}
  .sb-sos{display:flex;align-items:center;gap:12px;background:var(--coral);border-radius:16px;padding:14px;color:#fff;font-family:var(--font-d);font-weight:700;box-shadow:0 12px 26px -8px rgba(228,87,46,.5)}
  .sos{display:none}
  .main{max-width:1060px;padding:40px 44px 60px}
  .greet h1{font-size:34px}
  .svc,.svc.wide{height:240px}
  .desk-2col{display:grid;grid-template-columns:1.4fr 1fr;gap:22px;align-items:start}
  .desk-2col>*{min-width:0}
  .chips{display:grid;grid-template-columns:1fr 1fr;gap:12px}
  .tri-head h1{font-size:46px}
  .case-hero{min-height:230px}
  .emg-wrap{max-width:560px;margin:0 auto;width:100%}
}
/* ============================================================
   DESKTOP REFINEMENT ≥1080px — less "dashboard", more focused webapp
   More whitespace · concierge as hero · constrained reading columns
   ============================================================ */
@media(min-width:1080px){
  .main{max-width:1120px;padding:56px 56px 76px;gap:26px}

  /* Greeting reads bigger and calmer */
  .greet{padding-top:2px}
  .greet h1{font-size:42px;letter-spacing:-1px}
  .greet .sub{font-size:14px;margin-top:8px}

  /* Concierge = the hero of the home screen, not one card among many */
  #screen-home .concierge{padding:32px 32px 28px;border-radius:32px}
  #screen-home .concierge .q{font-size:30px;letter-spacing:-.4px}
  #screen-home .concierge .hint{font-size:14.5px;margin-top:6px}
  #screen-home .concierge .input{margin-top:22px;padding:9px 9px 9px 20px;border-radius:20px}
  #screen-home .concierge input{font-size:16px}
  #screen-home .concierge .send{width:48px;height:48px;border-radius:15px}

  /* Location + weather hero reads bigger on desktop */
  .lochero{min-height:200px;border-radius:28px}
  .lh-inner{padding:22px 24px}
  .lh-temp{font-size:52px}
  .lh-main{margin-top:26px}

  /* Editorial hero cards */
  .svc,.svc.wide{height:270px;border-radius:24px}
  .svc .lab b{font-size:19px}
  .svc .lab span{font-size:12.5px}

  /* Focused single-column flows for list & detail screens (webapp, not grid-dashboard) */
  #screen-cases,#screen-benefits,#screen-profile,#screen-triage{max-width:780px;width:100%;margin-inline:auto}
  .tri-head h1{font-size:52px}
  .tri-head p{font-size:15px;max-width:52ch}

  /* Section labels breathe */
  .sec-lab{font-size:12px;letter-spacing:.14em}
}

@media(prefers-reduced-motion:reduce){
  *,*::before,*::after{animation:none!important;transition:none!important;scroll-behavior:auto!important}
  .screen.active>*,#ai-reply,.bubble,.progress i{opacity:1!important;transform:none!important;filter:none!important}
  ::view-transition-old(root),::view-transition-new(root){animation:none!important}
}